Support Packages

Like many advanced digital solutions, CMS are a powerful tools that requires permanent attention. Regular system patches and security updates are necessary for its stability and integrity. Your website or network is becoming increasingly vulnerable and the target for hackers attacks. Regardless of the technology in use, most hits can be prevented or at least discouraged if regular security monitoring and a number of anti-hack measures are in place to prevent your business disruption.

If there were absolutely bullet-proof web hosting solutions, everyone would use them. Until then, and with the increasing number of hackers, we all need to reinforce our vigilance. 

Most sites are potential targets, with high traffic or more modest volumes of visitors, your website is an essential showcase for busineess. If you are a site administrator or business owner, you should always make sure it is safely updated with advanced security tools to avoid the hosting of phishing or malware files. Those are easy security breaches that could put your website down. We offer various packages to answer your needs:

6 months package = -10% DISCOUNT
12 months package = -20% DISCOUNT

Basic
SGD 99
Monthly
Server status monitoring
CMS* Updates
BACKUP
Weekly
(Files + Database)
-
Malware Scan
Critical Files Monitoring
Web Services Changes Tracking
(Apache, PHP and MySQL)
Intrusion and blacklisting detection
Unexpected Changes
& Critical Files Monitoring
(Hacking attempts or unauthorized changes)
-
-
WEBSITE RESTORATION
(latest backup)
Advanced
SGD 190
Monthly
Server status monitoring
CMS* Updates
BACKUP
Every 3 Days
(Files + Database)
up to 3 archives
Malware Scan
Critical Files Monitoring
Web Services Changes Tracking
(Apache, PHP and MySQL)
Intrusion and blacklisting detection
Unexpected Changes
& Critical Files Monitoring
(Hacking attempts or unauthorized changes)
+2 man-hours
(u.p. SGD 160, web content updates)
WEBSITE RESTORATION
(latest backup)
Enterprise
SGD 290
Monthly
Server status monitoring
CMS* Updates
BACKUP
Daily
(Files + Database)
up to 9 archives
Malware Scan
Critical Files Monitoring
Web Services Changes Tracking
(Apache, PHP and MySQL)
Intrusion and blacklisting detection
Unexpected Changes
& Critical Files Monitoring
(Hacking attempts or unauthorized changes)
+3 man-hours

(u.p. SGD 240, web content updates)
WEBSITE RESTORATION
(latest backup)
Emergency!
SGD 490
One time
Website Security Assessment
Host-Level*** System Restoration
Files Writing permissions fix
Advanced Security tool setup

*Joomla versions 1.5, 2.x and 3.x
**In case of recorded hacking only. Website restoration only.
***Webhosting charges may apply
Notes:
Updates only apply to extensions and CMS versions with ongoing developments and updated scripts. 
Upgrades are not included (main versions, eg. 2.x to 3.x which require complete core code review)

Support Request

If you want more information on our support packages, please fill in this form. You will be contacted as soon as possible.